Frequently Asked Questions

Can I get a discount while buying something? Do you offer any promotional sales?

Yes, you can get a discount. All our discounts are personal. We also organise promotional sales when clothing and shoes of a particular brand are sold on special offer. At the English Brands online store we always give attention to the needs of our customers, so if you want to get more specific information about the price of an item or you have any other questions you can always contact our sales team. And we kindly remind you that if you buy goods for more than £49 you obtain free shipping!

What are your shipping methods?

We ship by mail. Depending on your order amount we use either express mail, or Royal Mail.
While shipping the goods by mail we do not account for any possible delays in post delivery. However, we do understand the importance of on-time delivery of order and we will do our best to prevent any problems that might occur.

What payment methods do you accept?

You can pay for all the purchases made at our online store by Credit/ Debit card processed by Barclaycard or via the Paypal system. It is the most secure payment method as all the data is under reliable protection and is not stored in our electronic system. After you pay for your purchase we provide you with an order number which you may use to track its status at any moment.
Payments are accepted only in pounds, euros and rubles.

Is it possible to return an item?

Yes of course. Terms & Conditions of our online store provide for such a possibility. To do this you need to email us at help@english-brands.co.uk to get authorisation. You need to indicate your first name and family name, email, phone number, order number and provide us with some information about the item and reasons for the return. Our specialists will promptly process your request and get in touch with you. You can return the items only within 14 days of receipt!

How can I make sure that you sell genuine brand products?

Our reputation is the best guarantee. We collaborate only with premium British brands. Many of them date back more than a century. The stock of the English Brands website contains only high-quality clothing, footwear and accessories for men and women. Our relations with customers are based on mutual trust. If you do not like the item, you can just return it to us within 14 days and we will refund you without question.

What advantages do I get by creating a Personal Account?

If you register a Personal Account you will not have to fill out a form with personal data while creating an order as you will have all this data saved. This allows you to reduce the time you spend on the checkout process. Moreover, you get an opportunity of order tracking which is very convenient, especially when you need to quickly find an item, which you have bought from us earlier, in the catalogue.