Free UK delivery over £50 · Free EU over £150 · Free rest of world over £200
Free UK delivery over £50
Free EU over £150
Free rest of world over £200
FAQ
Here we gathered the most popular questions from our customers.
General Questions
If you register a Personal Account you will not have to fill out a form with personal data while creating an order as you will have all this data saved. This allows you to reduce the time you spend on the checkout process. Moreover, you get an opportunity of order tracking which is very convenient, especially when you need to quickly find an item, which you have bought from us earlier, in the catalogue.
Our reputation is the best guarantee. We collaborate only with premium British brands. Many of them date back more than a century. The stock of the EB Online LTD Company website contains only high-quality clothing, footwear and accessories for men and women. Our relations with customers are based on mutual trust. If you do not like the item, you can just return it to us within 14 days and If an item isn't right, you have 14 days from delivery to return it for a refund — see our Returns page.
Yes. You have 14 days from delivery to cancel for a full refund, and 30 days to exchange for a different size or colour. You don't need our permission — just email sales@english-brands.co.uk with your order number and whether you'd like a refund or an exchange. Telling us first isn't required, but it means we can process it the day the parcel lands. Once you've told us you're cancelling, please send the goods back within 14 days. Return postage is at your cost unless the item is faulty or not as described. Full details are on our Returns page.
You can pay for all the purchases made at our online store by Credit/ Debit card processed by Barclaycard or via the Paypal system. It is the most secure payment method as all the data is under reliable protection and is not stored in our electronic system. After you pay for your purchase we provide you with an order number which you may use to track its status at any moment.
Payments are accepted only in pounds.
Royal Mail and UPS, dispatched within 24 hours on working days. UK orders typically arrive in 2–4 working days, Europe in 3–10, and the rest of the world in 5–15. Delivery is free on UK orders over £50, EU over £150 and rest of world over £200.
Yes, you can get a discount. All our discounts are personal. We also organise promotional sales when clothing and shoes of a particular brand are sold on special offer. At the EB Online LTD Company online store we always give attention to the needs of our customers, so if you want to get more specific information about the price of an item or you have any other questions you can always contact our sales team. And we kindly remind you that Delivery is free on UK orders over £50, EU orders over £150 and rest-of-world orders over £200.
If not you can fill the form and we will get back to you