Cookies and Privacy
What we collect
We may collect the following information:- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.We have an open, honest and clear policy about your privacy when using our website and if you have any questions about cookies, how to disable them or what they are used for, please contact us.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
General Data Protection Regulation (GDPR)
What data do we collect?
- Name (billing & delivery)
- Address (billing & delivery)
- Telephone Number (billing & delivery)
- Email address (billing)
- Product(s) ordered.
Why do we collect your data?
- Processing and delivery of your order.
- Processing returns and cancellations.
- Dealing with warranty issues.
Marketing
We use your data for Marketing purposes ie promotions and offers. We use third party service known as Mail Chimp for our e-mailing list. At any time you can cancel or amend your preferences. We will not use your data for telemarketing and mail.
Cookie files
We use them to enhance user experience and improve the website usability for your convenience.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic.
Who do we share your data with?
Royal Mail and DHL courier
Data supplied only for the purpose of delivering your order or making a claim for loss.
Delivery name & address.
Email address (for delivery updates).
Telephone number(s) (for delivery updates).
Stripe and PayPal (payment processing)
Data supplied only for the purpose of processing payments and refunds.
Delivery name & address.
Email address.
Telephone number.
Payment information - stored on the side of Stripe service, we don’t have access to this information.
Who has access to your data and what data do they have access to?
Stripe and PayPal (payment processing)
Delivery name & address.
Email address.
Telephone number.
Payment information.
DevGroup (web developer)
Our website developer's remit is only to develop and maintain our website.
Delivery name & address.
Email address.
Telephone number.
Products ordered.
Epos Now (Electronic Point of Sale provider)
Our EPOS provider's remit is only to develop, maintain and backup our Electronic Point of Sale system.
Delivery name & address.
Email address.
Telephone number.
Products ordered.
Outlook (Email provider)
An email copy of each order is forwarded to us as a backup.
Delivery name & address.
Email address.
Telephone number.
Products ordered.
Email correspondence.
Google Analytics
When somebody visits www.english-brands.co.uk we use third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the website. This information is only processed in a way, which does not identify anyone. We do not make nor allow Google to make any attempt to find out the identities of those visiting our website.
How is my data stored?
SQL database on our PC.
SSH server backup.
Website data:
SQL Database.
Right to access:
You have the right to know what data we hold on you, and you may request us to provide you with this information.
Right to rectification:
You may request for your data to be rectified.
Right to erasure:
You may request for your data to be erased and no longer processed where the personal data is no longer necessary in relation to the purposes for which we collected it.
Details about what you order will be stored for a minimum of six years so that we can assist you should you need to contact us about your order in the future.
If you wish to have access to, rectify, erase your data or delete your account, please contact us at the following:
By email: help@english-brands.co.uk (if you have not received a response within 48 hours, please call us on +44 0 120 293 4050.
By mail: EB Online LTD Company, Unit GC08, Heatherbank Road, Bournemouth, BH4 8EA
We may disclose or share your data to comply with any legal obligation, or to enforce or apply our terms of use or terms and conditions or to protect the rights, property, or safety of EB Online LTD.
If EB Online LTD and its assets are acquired by a third party, data held by it about its customers will be one of the transferred assets.
Data Protection Register
Data Controller: EB Online LTD
Registration C1446658
Further information is available at https://ico.org.uk