Terms & Conditions
Welcome to the EB Online LTD Company website. By accessing this website you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to order from us. If you do not accept these terms, do not use or access this website. We reserve the right to change these terms and conditions from time to time without notice and you should always look through them when accessing this website.
Be over 18, If you are under 18 years of age, you may use this website only with the involvement of a parent or guardian. Be the holder of a valid debit/credit card. Warrant that the personal information that you provide is true, accurate and current in all respects. When you have placed your order and made your payment, you will be shown a page which displays your order number. You are advised to keep this number for your records.
Our acceptance of an order and the completion of the contract between you and us takes place when we dispatch the order, even if your payment has been processed immediately.
We may refuse to accept an order:
Where goods are not available
Where we cannot obtain authorisation for your payment
If we identify a product or pricing error
If your order is flagged as potentially fraudulent
EB Online LTD Company reserves the right in its discretion to decline to accept any order and/or to supply Products to any individual or company. If we decline to accept or cancel, an order for which we have received payment, we shall refund the payment, but shall have no further liabilities.
We have taken great care to ensure that the items on our website are presented as accurately as possible. However, colour clarity will depend on your own personal monitor and we therefore can not guarantee that the colour of the actual Item will absolutely match what you view on the website.
EB Online LTD Company accepts the following methods of payment: Visa, Visa Delta, Visa Electron, MasterCard, Maestro, JCB, American Express and PayPal. We do not accept any other means of payment.
EB Online LTD Company accepts orders through this website only — orders cannot be placed by email, post or over the telephone.
EB Online LTD Company only accepts payments in British Pounds Sterling and Euros.
For each country we deliver to, we have an estimated time your order will take to arrive, but this is by no means guaranteed. We charge for delivery at a flat rate per order — that is, the charge does not vary based on weight or quantity. Our current delivery charges and timescales are listed on our delivery page.
Our prices are reviewed constantly and are subject to change without notice.
Please ensure you order from EB Online LTD Company with enough delivery time to prevent any loss or disappointment resulting from the delivery time, as English Brands cannot be responsible for this.
EB Online LTD Company shall deliver products ordered by you to a courier or postal service of EB Online LTD Company’ choice to the delivery address you have given us. By accepting these terms, you agree irrevocably to appoint and do appoint the courier or postal service to be your agent for taking delivery of the products on your behalf, and delivery to the courier or postal service shall be deemed to be delivery to you.
Your home address with which you register for the website must match the billing address of any payment card you use. Where the addresses do not match, payments will fail.
The courier will require a signature on delivery. If no one is present at the delivery address to sign for the goods, the courier will hold the goods at their premises and await collection from there by you.
If you wish, you may communicate with the courier service and give them instructions to follow if no one is present at the delivery address to sign for the goods, e.g. “leave in garage”. If you should choose to do this, neither us nor the courier shall be liable for any claim for non-delivery of the goods.
If you wish to cancel your order you can do so before we have dispatched the goods, you can do this by e-mailing help@english-brands.co.uk quoting your name and details of your order. If your email does not reach us before the order has been processed and dispatched, you will have to wait for the order to arrive with you and then follow the normal returns procedure below. If your payment has been processed by the time you cancel your order, we will refund the full amount back onto the card that was used to pay.
To return items that have been delivered please send it back to us within 14 days of receiving your order, please email us before to get authorisation. It is also helpful to include the original delivery note, if you have it. Once the item has arrived and is in the satisfactory condition, we will then process the exchange or refund and inform you.
We can only issue exchanges or refunds on items that are sent back with us within 14 days of delivery.
For your protection and insurance it is recommended when sending an item(s) back you use a “signed for” delivery service, such as Royal Mail Recorded or Special Delivery. We are not liable for any packages lost in the post.
Any item(s) returned which do not comply with the above procedures will be sent back at your cost and will not be accepted for a refund until the conditions have been met.
All items must be returned to our returns address:
An exchange is send free of charge. Returned items are refunded in full including original postage fee.
Funds will only be refunded onto the credit/debit card that was originally used to pay for the goods that are being returned.
For hygiene reasons, underwear, socks (and other hosiery) and jewellery are exempt from the usual returns policy and cannot be returned.
Only the entire product is eligible for return — e.g. in a pack of two items, you cannot return only one item.
Each case of faulty/damaged/missing goods will be handled on an individual basis.
By agreeing for you to send the goods back to us, we are not accepting the return as faulty, we are simply acknowledging your wish to return the goods.
If we decide to accept the goods as faulty, we will give a full refund including return carriage charge, or offer to replace the item(s).
The decision on whether goods are faulty is down to us entirely.
Missing or damaged items in your delivery must be reported within 24 hours of delivery.
You may view the website on your computer screen and print its contents on your printer for your personal and non-commercial use only. For the avoidance of doubt, anything printed will form part of the content. Without EB Online LTD Company written consent, you may not use, transfer, copy or reproduce any part of the Content in whole or in part, in any form by any means, electronic, mechanical or otherwise, except for the sole purpose of viewing its content. This includes electronic reproduction by uploading or downloading.
You warrant that it is legal for you to view this site in the jurisdiction to which you are subject. You are responsible for compliance with all laws of that jurisdiction, in viewing or using the Content.
Any rights not expressly granted in these terms are reserved.
Unless otherwise specified, the materials on this website are directed at those accessing the website from the UK. EB Online LTD Company makes no representation or warranty that any product, service or information referred to or contained in this website are appropriate for use in other locations or jurisdictions. Those who choose to access this site from other locations or jurisdictions are responsible for compliance with any applicable local laws.
Any information acquired by EB Online LTD Company through your use of this website will be processed in accordance with the Data Protection Act 1998 and any associated Statutory Instruments, Codes of Practice and subsequent Acts of Parliament.
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them under the contracts (Rights of Third Parties) Act 1999.
The EB Online LTD Company website is operated by EB Online Ltd, Registred Office Address:
20 Wenlock Road
London
N1 7GU
UK
Company reg. number 15389641.
S1: ORDERING FROM US
To be eligible to purchase items on this website, you must:Be over 18, If you are under 18 years of age, you may use this website only with the involvement of a parent or guardian. Be the holder of a valid debit/credit card. Warrant that the personal information that you provide is true, accurate and current in all respects. When you have placed your order and made your payment, you will be shown a page which displays your order number. You are advised to keep this number for your records.
Our acceptance of an order and the completion of the contract between you and us takes place when we dispatch the order, even if your payment has been processed immediately.
We may refuse to accept an order:
Where goods are not available
Where we cannot obtain authorisation for your payment
If we identify a product or pricing error
If your order is flagged as potentially fraudulent
EB Online LTD Company reserves the right in its discretion to decline to accept any order and/or to supply Products to any individual or company. If we decline to accept or cancel, an order for which we have received payment, we shall refund the payment, but shall have no further liabilities.
We have taken great care to ensure that the items on our website are presented as accurately as possible. However, colour clarity will depend on your own personal monitor and we therefore can not guarantee that the colour of the actual Item will absolutely match what you view on the website.
EB Online LTD Company accepts the following methods of payment: Visa, Visa Delta, Visa Electron, MasterCard, Maestro, JCB, American Express and PayPal. We do not accept any other means of payment.
EB Online LTD Company accepts orders through this website only — orders cannot be placed by email, post or over the telephone.
EB Online LTD Company only accepts payments in British Pounds Sterling and Euros.
S2: PRICING AND DELIVERY
Prices do not include delivery unless specified otherwise ie free delivery or promoion.For each country we deliver to, we have an estimated time your order will take to arrive, but this is by no means guaranteed. We charge for delivery at a flat rate per order — that is, the charge does not vary based on weight or quantity. Our current delivery charges and timescales are listed on our delivery page.
Our prices are reviewed constantly and are subject to change without notice.
Please ensure you order from EB Online LTD Company with enough delivery time to prevent any loss or disappointment resulting from the delivery time, as English Brands cannot be responsible for this.
EB Online LTD Company shall deliver products ordered by you to a courier or postal service of EB Online LTD Company’ choice to the delivery address you have given us. By accepting these terms, you agree irrevocably to appoint and do appoint the courier or postal service to be your agent for taking delivery of the products on your behalf, and delivery to the courier or postal service shall be deemed to be delivery to you.
Your home address with which you register for the website must match the billing address of any payment card you use. Where the addresses do not match, payments will fail.
The courier will require a signature on delivery. If no one is present at the delivery address to sign for the goods, the courier will hold the goods at their premises and await collection from there by you.
If you wish, you may communicate with the courier service and give them instructions to follow if no one is present at the delivery address to sign for the goods, e.g. “leave in garage”. If you should choose to do this, neither us nor the courier shall be liable for any claim for non-delivery of the goods.
S3: CANCELLATION AND RETURNS
We hope that you are delighted with your order, however if you are not satisfied with your goods we will happily offer you a free exchange or a refund. You will only be able to exercise the right to an exchange or refund if the item(s) are unworn, undamaged and with all the original labels attached and in all the original packaging.If you wish to cancel your order you can do so before we have dispatched the goods, you can do this by e-mailing help@english-brands.co.uk quoting your name and details of your order. If your email does not reach us before the order has been processed and dispatched, you will have to wait for the order to arrive with you and then follow the normal returns procedure below. If your payment has been processed by the time you cancel your order, we will refund the full amount back onto the card that was used to pay.
To return items that have been delivered please send it back to us within 14 days of receiving your order, please email us before to get authorisation. It is also helpful to include the original delivery note, if you have it. Once the item has arrived and is in the satisfactory condition, we will then process the exchange or refund and inform you.
We can only issue exchanges or refunds on items that are sent back with us within 14 days of delivery.
For your protection and insurance it is recommended when sending an item(s) back you use a “signed for” delivery service, such as Royal Mail Recorded or Special Delivery. We are not liable for any packages lost in the post.
Any item(s) returned which do not comply with the above procedures will be sent back at your cost and will not be accepted for a refund until the conditions have been met.
All items must be returned to our returns address:
EB Online LTD CompanyIt is your responsibility to arrange for the goods you are returning to be sent to us, by courier or otherwise, and it is done at your cost.
Unit GC08
Heatherbank Road
Bournemouth
BH4 8EA
UK
An exchange is send free of charge. Returned items are refunded in full including original postage fee.
Funds will only be refunded onto the credit/debit card that was originally used to pay for the goods that are being returned.
For hygiene reasons, underwear, socks (and other hosiery) and jewellery are exempt from the usual returns policy and cannot be returned.
Only the entire product is eligible for return — e.g. in a pack of two items, you cannot return only one item.
SE4: FAULTY RETURNS
If you believe your goods have a manufacturing fault, or they arrived damaged or partly missing, please contact us by email within 24 hours on help@english-brands.co.uk Please quote your order number from your delivery note if possible.Each case of faulty/damaged/missing goods will be handled on an individual basis.
By agreeing for you to send the goods back to us, we are not accepting the return as faulty, we are simply acknowledging your wish to return the goods.
If we decide to accept the goods as faulty, we will give a full refund including return carriage charge, or offer to replace the item(s).
The decision on whether goods are faulty is down to us entirely.
Missing or damaged items in your delivery must be reported within 24 hours of delivery.
S5: LICENSE
This website, its design, and all the content, information and graphic representations or images on it (“Content”), are owned by, or licensed to EB Online LTD Company. The copyright and all other intellectual property rights in the Content are the sole and exclusive property of EB Online LTD Company or its licensors.You may view the website on your computer screen and print its contents on your printer for your personal and non-commercial use only. For the avoidance of doubt, anything printed will form part of the content. Without EB Online LTD Company written consent, you may not use, transfer, copy or reproduce any part of the Content in whole or in part, in any form by any means, electronic, mechanical or otherwise, except for the sole purpose of viewing its content. This includes electronic reproduction by uploading or downloading.
You warrant that it is legal for you to view this site in the jurisdiction to which you are subject. You are responsible for compliance with all laws of that jurisdiction, in viewing or using the Content.
Any rights not expressly granted in these terms are reserved.
S6: LINKS
We are not responsible for the content of any off-Website pages or Third party links. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control nor are responsible for these websites or their content. If you decide to access any third party website linked to this website, you do so entirely at your own risk, and almost certainly according to their own terms and conditions.S7: LIABILITY
EB Online LTD Company shall not be liable for any loss or damage arising out of the use of any of the information on this website. Whilst every effort has been made to ensure that this website is virus free, we recommend that you take precautions against infection. EB Online LTD Company can not accept liability for damaged sustained as a result of the transmission of viruses, worms, trojans or any other malicious content.Unless otherwise specified, the materials on this website are directed at those accessing the website from the UK. EB Online LTD Company makes no representation or warranty that any product, service or information referred to or contained in this website are appropriate for use in other locations or jurisdictions. Those who choose to access this site from other locations or jurisdictions are responsible for compliance with any applicable local laws.
Any information acquired by EB Online LTD Company through your use of this website will be processed in accordance with the Data Protection Act 1998 and any associated Statutory Instruments, Codes of Practice and subsequent Acts of Parliament.
SE8: GOVERNING LAW
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them under the contracts (Rights of Third Parties) Act 1999.
The EB Online LTD Company website is operated by EB Online Ltd, Registred Office Address:
20 Wenlock Road
London
N1 7GU
UK
Company reg. number 15389641.